GitHub will be observing a holiday from July 5-9 and on all Fridays in July and August (7/23, 7/30, 8/6, 8/13, 8/20, 8/27) and will have limited staffing during this time.
See our FAQ here
GitHub Holiday Message
The pandemic brought unprecedented challenges, revolutionizing the way our customers and open source community build software.
We have watched our employees step up to ensure that GitHub continues to deliver the experience and innovation that our customers expect from us—while also balancing the unique complexities of remote work, children, health, and more. We recognize that our employees are our greatest asset, so to give back to our employees who give so much, we will be taking company wide wellbeing days July 5-9, as well as six Fridays in July and August.
GitHub is committed to providing our customers with high-quality customer support and will have staff available to assist should an issue arise, however you may experience a delayed response during these dates. To ensure a seamless developer experience, we recommend that you refrain from upgrading between June 28 and July 9.
GitHub will have limited staffing 7/5-7/9, 7/23, 7/30, 8/6, 8/13, 8/20, and 8/27 to allow employees to recharge.
What if I need Support?
As always, we are here to support you and will have support available during these key dates. If you are in need of assistance, please open up a ticket as you normally would.
You may experience a delayed response during these dates, as well as weeks immediately surrounding as we rotate staff to ensure everyone gets time to rest.
What if I experience an outage?
We are maintaining staff levels to be able to respond to any production outages. If you experience a production outage please open an Urgent Ticket as you normally would.
What if I have booked a Professional Services Delivery?
All professional services engagements will take place as scheduled.
What if I am a Technical Advisory Services customer?
Weekly meetings will not be scheduled during these key dates, however, you may engage your Services engineers asynchronously through your active channels, such as Customer Repo and Slack channels. Your Services Engineer will respond following the break. In the event of an emergency, please contact Support.
What if I am looking to schedule a Professional Services Delivery?
All deliveries will be scheduled around these key dates and based on first availability.
What if I am planning an upgrade or migration?
In order to provide you with the best possible support, we recommend that you refrain from upgrading or migrating your GitHub instance between 6/28-7/9.