Get help with GitHub Enterprise Server

GitHub Enterprise Server licensing and support is now managed through a enterprise account. An enterprise account administrator can entitle other people to use this support portal. See the About the Support Portal article for more information.

If you use GitHub Enterprise Server but are not involved in its adminstration, please contact your company's IT helpdesk for access and use questions or visit the GitHub Community Forum

If you cannot login to your account or your enterprise account administrator has not entitled you, you can submit a GitHub Enterprise Server support ticket by providing your license, a diagnostics file from your server, or by clicking the 'New support request' button in the GitHub Enterprise server management console. If you do not have an enterprise account please also submit a request for a new enterprise account

If you are a Premium Support customer, you must be support entitled for your SLA to apply to your ticket.

If your ticket is about an upgrade, please select the release you're upgrading to.

Looking for help with a common request?
  1. I have a question about a repository on GitHub

    Repositories hosted on GitHub

    GitHub hosts millions of repositories, each with their own unique workflows. While we can help with issues related to, we aren't able to answer questions about repositories that are hosted on GitHub.

    For assistance, check the repository's README or SUPPORT file for an official website or contact information. You can also open an issue on the repository's issues tab or get in touch with the repository owner directly by checking their GitHub profile for contact details.

  2. I'm seeing a GitHub Pages error

    GitHub Pages errors

    One of the most common problems GitHub Pages users run into is not seeing changes that they've made to their site. After you push a new commit to your repository, it can take up to 10 minutes for the GitHub Pages build process to complete and for your changes to appear.

    If it's been over 10 minutes and your changes still haven't appeared, your browser may be serving a cached version of the page. To fix this, you can reset your browser's cache or visit your site in an incognito or private browsing window.

    For help with other Pages errors, please see Troubleshooting GitHub Pages builds.

  3. My credit card was declined

    Credit card declined

    If your credit card was declined, please contact your credit card company GitHub does not have information about why your card was declined.